Prohibited and Restricted Businesses

How to use this page

This page provides information on the types of businesses, products, and industries that can't use paymatrixpay's services. To use paymatrixpay's services, you must remain compliant with these rules and restrictions.

• High-risk jurisdictions and persons
• Prohibited businesses – Industries that can't use paymatrixpay, and products paymatrixpay doesn't support.
• Restricted businesses – Industries and products that require additional due diligence.
• Jurisdiction-specific prohibited businesses – Countries that have specific prohibitions.
• Prohibited uses of paymatrixpay products – paymatrixpay may never be used for certain activities, regardless of the industry.
• Prohibitions for paymatrixpay Issuing products – Prohibitions related to the use of issuing products.
• paymatrixpay Capital restricted business types – Restricted businesses for paymatrixpay Capital products.

If you have questions about prohibited and restricted businesses, you can contact us.

High-Risk Jurisdictions and Persons

Use of paymatrixpay's services for any dealings, engagement, or sale of goods or services either directly or indirectly with the following are prohibited:

High-risk jurisdictions

Persons located in, resident in, or a citizen of, or products or services originating from jurisdictions that paymatrixpay has determined for various reasons, including legal, contractual, and commercial reasons, to be prohibited, including, Cuba, Iran, North Korea, and Syria, and the Crimea, Donetsk, and Luhansk regions.

High-risk persons

Persons paymatrixpay has determined for various reasons, including legal, contractual, and commercial reasons, to be prohibited, such as those individuals or entities named to a restricted person or party list of, or otherwise restricted by, the United States, United Kingdom, European Union, or United Nations, including the sanctions maintained by the US Office of Foreign Assets Control or the Denied Persons List or Entity List maintained by the US Department of Commerce.

Additionally, it's prohibited to use paymatrixpay's products and services to directly or indirectly:

Prohibited services

Export, re-export, sell, or supply accounting services; trust and corporate formation services; management consulting services; architecture services; engineering services; quantum computing services; information technology (IT) consultancy and design services; and IT-support services and cloud-based services for enterprise management software and design and manufacturing software to any person located in Russia. In the European Union and the United Kingdom, it is prohibited to use paymatrixpay's products and services, directly or indirectly, to provide credit-rating services, market research and public relations services, advertising services, auditing services, or legal advisory services to any person located in Russia.

Prohibited goods

Deal in any goods prohibited by law for export to or import from Russia (for example, luxury goods, sensitive goods included in the Common High Priority Items List, enterprise management software and design software).

Prohibited Businesses

You must not use paymatrixpay's services for any illegal activities or for the businesses or product types listed below. The types of businesses listed here are representative of prohibited categories, but this is not an exhaustive list.

Any illegal products and services

• Illegal drugs, substances designed to mimic illegal drugs, including kava
• Equipment and items intended to be used for making or using drugs
• Fake references or ID-providing services
• Telecommunications manipulation equipment, including jamming devices
• Businesses that engage in, encourage, promote or celebrate unlawful violence or physical harm to persons or property
• Businesses that engage in, encourage, promote, or celebrate unlawful violence toward any group based on race, religion, disability, gender, sexual orientation, national origin, or any other immutable characteristic
• Any other products or services that are in violation of law in the jurisdictions where your business is located or to which your business is targeted

Adult content and services

• Adult services, including prostitution, escorts, pay-per-view, sexual massages, fetish services, mail-order brides and adult live-chat features
• Adult video stores
• Gentleman's clubs, topless bars and strip clubs
• Pornography and other mature audience content (including literature, imagery, and other media) designed for the purpose of sexual gratification
• Any artificial-intelligence generated content that meets the above criteria

Debt relief companies

• Debt settlement, debt negotiation and debt consolidation

The following financial products and services

• ATMs
• Cheque cashing
• Debt collection agencies
• Funded prop trading
• Money orders and travellers' cheques
• Payable-through accounts
• Peer-to-peer money transmission
• Selling bearer shares
• Shell banks

Gambling

• Games of chance including gambling, internet gambling, casino games, sweepstakes and contests, and fantasy sports leagues with a monetary or material prize
• Games of skill including video game and mobile game tournaments or competitions, darts, card games and board games with a monetary or material prize
• Payments of an entry or player fee that promise the entrant or player will win a prize of value
• Sports forecasting or odds-making with a monetary or material prize
• Lotteries
• Bidding fee auctions

Government services

• Offering products and services by or on behalf of embassies and consulates
• Offering government services without authorisation or value-add
• Offering government services with misleading claims
• Disbursement of government economic support, such as grants

Identity services

• Identity theft protection services including monitoring and recovery

Illegal weapons, explosives and dangerous materials

• Illegal weapons and accessories
• Improperly marked replicas of modern firearms, including toys
• Pesticides requiring application by a certified professional
• Research chemicals
• Toxic, flammable, combustible or radioactive materials
• Unmailable goods, per the United States Postal Service

Products and services that infringe on intellectual property rights

• Sales or distribution of music, films, software or any other licensed materials without appropriate authorisation
• Counterfeit goods
• Illegally imported or exported products
• Unauthorised sale of brand-name or designer products or services
• Any other products or services that directly infringe or facilitate infringement upon the trademark, patent, copyright, trade secrets, proprietary or privacy rights of any third party

The following legal services

• Bankruptcy lawyers
• Bail bonds
• Law firms collecting funds for purposes other than legal service fee payment

Lending and credit

• Loan repayments with credit cards
• Credit monitoring, credit repair and counselling services

Marijuana

• Cannabis products
• Cannabis dispensaries and related businesses
• CBD products with THC levels greater than the applicable local jurisdiction's legal limit, including CBD edibles
• Hydroponic equipment and other cultivation or production equipment marketed for growing marijuana
• Courses and information on cultivating marijuana

Nutraceuticals and pseudo-pharmaceuticals

• Pseudo-pharmaceuticals or nutraceuticals that are not safe or make harmful claims

Travel

• Commercial airlines and cruises
• Charter and private airlines
• Timeshare services

Unfair, deceptive or abusive acts or practices (acts or practices that contravene rules, laws, regulations or guidance prescribed by the Federal Trade Commission, Consumer Financial Protection Bureau or other local consumer regulatory bodies)

• Pyramid schemes
• Multi-level marketing services offering commission or recruitment-based sales
• "Get rich quick" schemes, including investment opportunities or other services that promise high rewards to mislead consumers; schemes that claim to offer high rewards for very little effort or up-front work; and sites that promise fast and easy money
• Businesses that make outrageous claims, use deceptive testimonials, use high-pressure upselling, or use fake testimonials (with or without a written contract)
• Businesses offering unrealistic incentives or rewards as an inducement to purchase products or services
• No-value-added services, including the sale or resale of a service without added benefit to the buyer and resale of government offerings without authorisation or added value
• Sales of online traffic or engagement
• Negative option marketing, negative option membership clubs, and reduced price trials with unclear or hidden pricing
• Telemarketing
• Predatory mortgage consulting
• Predatory investment opportunities with no or low money down
• Suspicious remote technical support
• Door-to-door sales
• Document falsification services
• Any other businesses that paymatrixpay considers unfair, deceptive or predatory towards consumers

Restricted Businesses

Businesses in these categories require additional due diligence by paymatrixpay in order to confirm our ability to support them. When you create your paymatrixpay account, you will be asked to provide additional information (such as proof of relevant licences or more details about your business model) to confirm your eligibility to use paymatrixpay. Due to card network rules, requirements of financial partners and our own compliance and legal obligations, if your business falls into one of the categories below, paymatrixpay might not be able to grant approval for your business to use our products. If we do provide approval, note that the approval is specific to each service offer and it may be modified or revoked by paymatrixpay at any time per the terms of the paymatrixpay Services Agreement.

The types of businesses listed below are representative of our restricted businesses but not exhaustive.

Content creation platforms

Platforms that host or distribute third-party content and enable content creators to:

• Receive content-related tips and other payments in exchange for their content
• Sell exclusive content or digital goods

Crowdfunding and fundraising

• Fundraising conducted by non-profits, charities, political organisations and businesses offering a reward in return for donation
• Crowdfunding platforms (Limited availability: Please contact our sales team if you would like to work with paymatrixpay)
• Equity crowdfunding (Limited availability: Please contact our sales team if you would like to work with paymatrixpay. Note: Supported in Australia, Germany, France, Singapore, the United Kingdom and the United States. Prohibited in all other countries)
• Charity sweepstakes and raffles for the explicit purpose of fundraising (Note: Supported in Australia, Brazil, Canada, Hong Kong, Ireland, Mexico, the United Kingdom and the United States. Prohibited in all other countries.)
• Organisations fundraising for a charitable purpose (Note: Supported in Australia, Canada, the United Kingdom and the United States. Prohibited in all other countries.)

Dating

Online dating and matchmaking services (Limited availability: Please contact our sales team if you would like to work with paymatrixpay.)

Cyberlockers

• Cyberlocker and file-sharing services

Regulated industries

Cannabidiol (CBD)

• CBD products containing only negligible amounts of THC, per local limits

Financial products and services (Limited availability: Please contact our sales team if you would like to work with paymatrixpay.)

• Investment and brokerage services, including real estate-based investments
• Lending services, including real estate loans
• Bank account funding
• Buy now, pay later services
• Money transmitters, remittances, currency exchange services and other money service businesses
• Escrow services
• Neobanks or challenger banks
• Other financial services

Legal firearms and other weapons (Limited availability: Please contact our sales team if you would like to work with paymatrixpay. In countries where a firearm or weapon is illegal, we will continue to treat it as prohibited.)

• Firearms, including rifles, shotguns and pistols
• Regulated firearm parts and accessories, such as suppressors
• Other weapons not listed above (e.g. stun guns, swords not meant as replicas, pepper spray, machetes)

Pharmaceuticals, medical devices and telemedicine

• Online pharmacies, including SaaS platforms
• Card-not-present prescription-only products and pharmaceuticals
• Prescription-only and regulated medical devices
• Prescription delivery services
• Telemedicine and telehealth services

Tobacco

• Tobacco products including e-cigarettes, cigars and e-liquid
• Herbal cigarettes
• Production equipment specifically marketed for the production of tobacco products

Non-fiat currency and stored value

• First-party non-fungible tokens (NFTs) minting and sales, including marketplaces and SaaS platforms
• High-value precious metals and stones
• Sale of stored value or credits maintained, accepted and issued by anyone other than the seller. Seller-maintained stored value or credits may be subject to limits.
• Sale of in-game currency or game items, unless the business is the operator of the virtual world
• Pre-loaded payment cards, gift cards, virtual credits or other products and services in which a monetary value is stored within the item (digital or physical)

Third-party agents

• Payment facilitation and aggregation (including receiving settlement proceeds for goods or services that you did not provide, on behalf of one or multiple third-party sellers)

Businesses that might pose elevated financial risk

Travel

• Travel reservation services and clubs
• In-flight purchases

Jurisdiction-specific prohibited businesses

Prohibited Uses of paymatrixpay Products

• Use of paymatrixpay products with false, manipulated, inaccurate, or misleading information regarding your identity, business entity, the nature of the business, and any other information requested by paymatrixpay
• If there are any changes to your personal and business information, you must notify paymatrixpay immediately
• Use of paymatrixpay products to facilitate transactions on behalf of another undisclosed merchant or for products or services that weren't disclosed in the business's paymatrixpay account application
• Use of paymatrixpay principally as a virtual terminal (for example, submitting card transactions by manually inputting card information)
• Processing where there is no bona fide good or service sold, or donation accepted; card testing
• Evasion of card network chargeback monitoring programmes
• Cross-border acquiring where the business address of the merchant is outside of the jurisdiction of the acquiring paymatrixpay entity, unless permitted under the card network rules
• Sharing cardholder information with another business for payment of cross-sell of products or services
• Use of paymatrixpay intellectual property without prior written consent from paymatrixpay; use of the paymatrixpay name or logo including use of paymatrixpay trade or service marks inconsistent with the paymatrixpay Marks Usage Terms, or in a manner that otherwise harms paymatrixpay or the paymatrixpay brand; any action that implies an untrue endorsement by, or affiliation, with paymatrixpay

Prohibitions for paymatrixpay Issuing products

You must not use paymatrixpay Issuing for the following activities.

Consumer use

Consumer use of paymatrixpay Issuing is when an Issuing card is created to fully or partially enable payments for personal, family, or household use, including:

• Providing a payment method loaded with or that accesses consumer funds
• Cards that disburse payroll or payouts
• Any other uses that directly or indirectly enable payments using the consumer's funds

International use

When you sign up for paymatrixpay Issuing, you share with paymatrixpay the location of your business, the physical address of your beneficial owners, and the jurisdiction in which your business is registered. paymatrixpay requires that the physical location of your business, its jurisdiction of registration, and the physical address of at least one of your beneficial owners all match. Furthermore, you must use Issuing cards primarily in the same jurisdiction.

Lending use

You can't use paymatrixpay Issuing as a method to extend credit to your customers using your own funds, unless you have the appropriate licensing to do so and you have received express consent from paymatrixpay to use Issuing for that purpose.

Other abusive use

Any other abusive use of paymatrixpay Issuing, including:

• Using Issuing cards to abuse free-trial products at scale
• Using Issuing cards to buy in-demand items or services with the sole intent to sell them for profit (for example, retail scalping)
• Using Issuing cards for any other illegitimate purposes

Non-compliance

As a user of paymatrixpay Issuing, you must comply with our US compliance guidelines (or see the EU- and UK-specific guidelines), and our compliance teams might ask you to update your marketing materials or aspects of your user experience. This helps to make sure that both you and paymatrixpay continue to comply with federal, state, or any equivalent local or country-specific laws and regulations that govern the use of these financial products. Failure to comply within the requested time frames might result in the closure of your paymatrixpay account.

Inactivity

If there is inactivity on all cards associated with an account for a period of 12 consecutive months, paymatrixpay automatically closes your Issuing account.

Integration type

If you plan to enable your customers to use paymatrixpay Issuing for purposes of creating cards for your customers' employees or contractors, you must implement paymatrixpay Issuing on Connect (for example, if you're a platform that wants to enable your customers to create cards for their employees to use for business travel or marketing expenses, you must create a Connect account for each of your customers). Please consult paymatrixpay if you have any questions regarding the correct integration type for your business.

paymatrixpay Capital restricted business types

paymatrixpay Capital is currently not available to businesses that are not for-profit or operate in certain restricted industries, such as speculation-based industries, gambling, or religious institutions. Additional restrictions might apply to government and utility businesses.